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FAQ's
Registration Questions
Q: I submitted my registration but I didn’t get a confirmation email.
Does that mean I can’t start playing?
A: Correct, you cannot start playing until you receive a registration confirmation
email and click on the confirm registration link. Once you receive your
confirmation email and click on the link, it means your account has been successfully
added to our player directory.
If you do not receive an email confirming your registration confirmation, please
contact The TigerGaming.net Team at support@TigerGaming.net.
To allow us to service you in an efficient manner, please provide a brief description
of the nature of your problem. TigerGaming.net endeavors to resolve all customers’
issues and concerns in a timely manner.
Q: After I click the confirm registration link, can I start playing immediately?
A: Upon receipt of your registration confirmation email, you will be asked to
click a confirmation link. Once you have validated your registration by clicking
the link, you will be able to play immediately for play money.
Q:I got my confirmation email but when I clicked
on my confirmation link, I got an error. What should I do?
A: Please contact The TigerGaming.net Team at support@TigerGaming.net
with a brief description of the nature of your problem.
Playing Questions
Q: How do I get to a table?
A: To get to a table, simply follow these steps:
- Log into TigerGaming.net, the first thing you will see is the Lobby.
- Click on the type of game you wish to play.
- A screenshot with description will show. Click Play Game to enter the game's
lobby.
- Click on the specific table you would like to go to.
- Click on Join Table.
- If you wish to play, choose a seat. If not you will only be “Watching”
the game
- To place your name on a waiting list – select a table from the Lobby
and click “Join Waiting List”.
Q: Can I just watch a game but not play?
A: Yes. If you only wish to watch a table, click Join Table, but do not choose
a seat.
Q: I’ve been watching a table and now there
are some empty seats. Can I start playing? How do I do this?
A: The guidelines are that players are free to sit down and play at any table
where there are empty seats. To sit down at the table, click on the open seat
and you will be requested to enter the amount of money you would like to bring
to the table. If you have not yet logged in, you will be asked to do so.
Q: I closed the program by mistake. Can I return
to the game?
A: Once you shut down TigerGaming.net, you have left the table. If in the
middle of a game you will see a pop-up which says "You have chosen to leave
the table. Your cards will be folded when it's your turn." If you press OK,
your cards will be folded.
Q: I have run out of Play Money. How do I get more?
A: If you have run out of Play Money and wish to get more, you can simply log out of your account and log back in, and your balance will be reset to $1,000.
Q: I lost my Internet connection in the middle of
a game. What do I do?
A: The software will automatically attempt to reconnect you to the game in progress.
If the software is unable to reconnect, please restart the TigerGaming.net software.
It is a good idea to check on your Internet connection status regularly, this
information is provided within the game window in the lower left hand corner.
Your Internet connection is rated in the following order, Good>Fair>Poor>None.
Q: How can I get a summary of my games?
A: In order to review your statistics from your games, click on "Options"
from the Lobby, then “Reports”. You will be asked to login if you have
not done so already.
Q: Can I play at multiple tables at the same time?
A: Yes, simply select an additional table and enjoy.
Q. The slider won’t bet the exact
amount I want? How do I bet a precise amount?
A. The slider will increase and decrease in increments dependent on the amount
of money you have. However, an easy approach would be to use the numbers keypad
and type in the amount you want to bet in the text field right above the slider.
Software
Q. How do I download TigerGaming.net’s Software?
A. To download TigerGaming.net’s software,
click on the "Click for Free Download" button to the left. Simply follow
the instructions on the page to download the installation software.
Q. I downloaded the software without actually "running"
it. What to do now?
A. You now need to install the software. Normally, the
downloaded file is placed on your Desktop. Click on the TigerNetSetup.exe icon to
begin the installation.
Q. I can't find the file that I downloaded. Where is it?
A. If you cannot find where you saved the installation
file, click on Start -> Find/Search -> Files or Folders and then type in
TigerNetSetup.exe in the ”Search for files:” box. In the “Look in:”
box, select All Drives. Click “Search Now”. When TigerNetSetup.exe appears
in the results box, double-click on it and the installation will begin.
Q. Do I need to keep the install file once I've got the
software up and running?
A. No, once the software has been installed, the installation
file is no longer needed and you may delete it. Should you need to download the
installation file again, you may do so from this website.
Q. Do I need to go to www.TigerGaming.net each time I want
to play?
A. No, to start playing, you only need to click on the
TigerGaming.net icon on the desktop (or your Start menu) and it will automatically
connect you to our games so you can start playing.
Technical
Q. The game window is too big for my screen (some parts
are not visible), and/or the colors do not look right.
A. For TigerGaming.net to look its best, you will need
to have your screen resolution set to 800x600 or higher, with at least 16-bit
color selected.
Right-click on your desktop with your mouse and select "Properties"
from the popup menu. Select "Settings" from the tabs at the top. From
there, you will be able to set both the screen resolution and number of colors
being displayed.
Q. Why do I sometimes experience a slow/interrupted connection?
A. Keep in mind that your location, Internet traffic, background downloading,
as well as other variables can contribute to a slow connection.
Your Internet connection is rated in the following order, Good>Fair>Poor>None.
This information is provided within the game window in the lower left hand corner.
If you are disconnected while playing in a game, you have the entire game duration
to reconnect and return to that game.
Q. I run Windows™ 95 and am encountering errors when
I try to run TigerGaming.net.
A. TigerGaming.net requires Winsock2 in order to operate
correctly. Windows™ 98 and above have this built into the system, but Windows™ 95 does not. In order to update your system files, please download and install
the following
update from Microsoft©.
Q. I use a non-Microsoft© operating system (Linux/Unix,
Apple Macintosh, etc). Can I still play TigerGaming.net?
A. The TigerGaming.net software runs only on Microsoft©
Windows™ 95 and higher. You may be able to play TigerGaming.net on a non-Windows™
computer if you have a Windows™ 95 or higher emulator. Please note that we
do not provide support/technical help or guarantee the software will work correctly
if run on an emulator.
Q: I have a firewall and seem to be unable to connect to
TigerGaming.net?
A: If you are behind a firewall and are able to view webpages,
there should be no problems connecting to TigerGaming.net. However, if you are
using a Non-NAT firewall that is blocking outgoing connections, you will need
to open outgoing TCP/IP port 8085 to TigerGaming.net.
Misc. Questions
Q: I want to change my Sign In Name. How do I do
that?
A: The option to change your Sign In Name is currently not available, and is not
planned for the future. You may, however, modify personal information from the
“Options” menu, located at the bottom of the screen in the Lobby of
TigerGaming.net.
Q: HELP! I forgot my Sign In Name/password, how can
I retrieve it?
A: Please email support@TigerGaming.net
for assistance with this matter.
Q: Certain users are using foul language. Should
I report them?
A: Yes. Foul language is not tolerated at TigerGaming.net. Please email Support
with the table number, game number, and the users’ Sign In Names.
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